Shipping Policy
Effective Date: July 2026
Thank you for shopping with Clutcher Online. We are committed to delivering your orders safely, securely, and on time. This Shipping Policy explains how we process, ship, and deliver your orders across India.
1. Order Processing
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next business day.
- During festive seasons, sales events, or high order volumes, processing times may be slightly longer.
2. Shipping Coverage
Currently, Clutcher Online delivers to most serviceable PIN codes across India through trusted courier partners.
If your location is not serviceable, we will notify you and issue a full refund (if payment has already been made).
3. Delivery Time
Estimated delivery timelines:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 3–7 Business Days |
| Remote Areas | 5–10 Business Days |
Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or unforeseen circumstances.
4. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer Free Shipping on selected products, promotional campaigns, or orders above a specified value.
- Shipping charges are non-refundable except in cases where the order cannot be fulfilled by Clutcher Online.
5. Order Tracking
Once your order has been shipped, you will receive:
- Order confirmation
- Shipping confirmation
- Tracking ID
- Courier partner details
via Email and/or SMS.
You can use the tracking information to monitor your shipment until delivery.
6. Delivery Attempts
Our courier partners generally make 2–3 delivery attempts.
If delivery cannot be completed due to:
- Incorrect address
- Incorrect phone number
- Customer unavailable
- Refusal to accept delivery
the order may be returned to our warehouse.
Additional shipping charges may apply for re-shipping.
7. Address Changes
Shipping addresses can only be changed before the order has been dispatched.
Once the shipment has been handed over to the courier partner, address modifications may not be possible.
8. Delayed Deliveries
Although we strive to deliver every order within the estimated timeframe, delays may occur due to:
- Bad weather
- Natural disasters
- Public holidays
- Government restrictions
- Logistics disruptions
- Courier delays
We appreciate your patience in such situations.
9. Damaged or Tampered Packages
If you receive a package that appears:
- Damaged
- Opened
- Tampered
- Torn
please do not accept the package if possible.
If accepted, contact our support team within 24 hours of delivery with clear photos and your order number so we can investigate and assist you.
10. Incorrect Delivery Information
Customers are responsible for providing accurate shipping details.
Clutcher Online shall not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
11. Lost Shipments
In the rare event that a shipment is lost during transit, we will coordinate with the courier partner to investigate the matter.
If the shipment is confirmed as lost, we will arrange either:
- A replacement (subject to stock availability), or
- A full refund.
12. Contact Us
For any shipping-related questions or assistance, please contact us:
Clutcher Online
Website: https://clutcher.online
Email: contact@clutcher.online
Phone: +91 8788101541
Business Address:
CITY SURVEY NO. 0040011, 0004, PAGI VAS, JAIN DERASAR ROAD, Borij Derasar Jain Temple, Borij Village, Gandhinagar, Gandhinagar, Gujarat, 382030
India
Thank you for shopping with Clutcher Online. We appreciate your trust and are committed to providing a smooth, reliable, and timely delivery experience.
