Return & Exchange Policy

Effective Date: July 2026

At Clutcher Online, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Exchange Policy carefully before requesting a return or exchange.

1. Return Eligibility

You may request a return if:

• The product is damaged during delivery.
• You received an incorrect product.
• The product has a manufacturing defect.
• The item delivered is incomplete or missing parts (if applicable).

To be eligible for a return, the product must:

• Be returned within 7 days of delivery.
• Be unused, unwashed, and unworn.
• Be in its original packaging with all tags, labels, and accessories intact.
• Include the original invoice or proof of purchase.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Products used, washed, or damaged by the customer.
• Items without original tags or packaging.
• Products purchased during clearance or final sale (unless damaged or defective).
• Personal care or hygiene products after opening.
• Gift cards or promotional items.
• Any item marked as Non-Returnable on the product page.

3. Exchange Policy

We offer exchanges for eligible products in the following cases:

• Wrong size received.
• Wrong color received.
• Wrong product delivered.
• Manufacturing defect.
• Damaged product received.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer an alternative product or process a refund in accordance with our Refund Policy.

4. Return Process

To initiate a return or exchange:

1. Contact our customer support within 7 days of delivery.
2. Share your Order ID and clear photos of the product (if damaged, defective, or incorrect).
3. Our team will review your request.
4. Once approved, we will arrange a reverse pickup where available or provide return instructions.
5. After receiving and inspecting the product, we will process the exchange or refund, as applicable.

5. Quality Inspection

Every returned product undergoes a quality inspection.

If the returned product does not meet the eligibility criteria, Clutcher Online reserves the right to reject the return or exchange request and send the product back to the customer.

6. Reverse Pickup

Reverse pickup service is available for selected PIN codes.

If reverse pickup is unavailable in your location, you may be requested to ship the product to our return address. In such cases, reasonable courier charges may be reimbursed upon approval, subject to our review.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery by providing:

• Order ID
• Clear images of the product
• Images of the packaging
• A brief description of the issue

Delayed reporting may affect the approval of your request.

8. Cancellation of Exchange Requests

If your exchange request is approved but the replacement product becomes unavailable, we reserve the right to issue a refund instead of an exchange.

9. Right to Decline Returns

Clutcher Online reserves the right to reject return or exchange requests in cases involving:

• Signs of use or damage caused after delivery.
• Missing tags, packaging, or accessories.
• Requests submitted after the eligible return period.
• Suspected fraudulent or abusive return activity.

10. Contact Us

For any return or exchange-related assistance, please contact us:

Clutcher Online

Website: https://clutcher.online

Email: contact@clutcher.online

Phone: +91 8788101541

Business Address:

CITY SURVEY NO. 0040011, 0004, PAGI VAS, JAIN DERASAR ROAD, Borij Derasar Jain Temple, Borij Village, Gandhinagar, Gandhinagar, Gujarat, 382030
India

We appreciate your trust in Clutcher Online and are committed to providing a fair, transparent, and hassle-free return and exchange experience.